Terms & Conditions

Woofland Dog Country Retreat's Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the Woofland.co.nz website ("Website") and any services provided by Woofland ("we", "us", or "our"). By accessing or using the Website, you agree to be bound by these Terms.

1. Initial Trial Day and Assessment

Your dog will attend an initial trial day at the rates displayed on our website. This trial day helps your dog settle in and allows us to assess their suitability for Woofland's environment.

2. Compliance with Laws

We adhere to the Dog Control Act and the Animal Welfare Act. Any incidents involving your dog will be managed according to these Acts.

3. Right to Refuse Service

We reserve the right to refuse service to any dog at any time without prior notice.

4. Acknowledgement of Risks and Limitation of Liability

By enrolling your dog, you acknowledge and accept the following risks:
- Injuries from other dogs, including bites and scratches.
- Escape from the premises despite our secure fencing and supervision.
- Illnesses or infections from other dogs.
- Ingestion of harmful items despite our precautions.
- Transport-related incidents.
Woofland is not liable for any injury, illness, loss, or damage to belongings, food, or medication left in our care during your dog's attendance. You agree not to hold Woofland, its employees, or representatives liable for any injury, loss, death, sickness, or subsequent damages beyond the replacement value of your dog. You agree to indemnify Woofland from any claims arising from these risks.

5. Liability for Damages

You are liable for any damages or veterinary/medical expenses resulting from injuries caused by or to your dog during its attendance at Woofland.

6. Behavioural Changes

You agree to inform us of any behavioural changes in your dog that may impact our decision on its care and activities at Woofland. Failure to disclose such changes may result in refusal of entry for your dog.

7. Exercise on Farm

We exercise dogs in our fully fenced paddocks. While we take precautions, you accept the risks associated with outdoor exercise.

8. Escape Protocol

We have fully fenced paddocks, and dogs are almost always supervised. In the event of an escape, we will immediately initiate a search and notify the owner. You acknowledge the risk of escape and agree not to hold Woofland liable. Any walks outside of the fenced area will be on leash. Owners are expected to work on their dog's recall, and we assume the dog has basic recall abilities.

9. Dog Fights

Dogs are almost always supervised, and we conduct meet and greets and trial sessions to ensure we do not accept aggressive dogs. In the event of a dog fight, we will separate the dogs and provide necessary first aid. Owners will be contacted immediately, and any veterinary costs will be the owner's responsibility. We have liability insurance, but it will only be used if the injury or incident is due to our negligence.

10. Harmful Ingestion

Every night, we sign off the land, and dogs are almost always supervised. If a dog ingests a harmful item, we will seek immediate veterinary attention. You agree to bear all associated costs.

11. Unwanted Behaviours

If a dog develops unwanted behaviours, we will discuss with the owner potential solutions or changes in care.

12. Transportation Accidents

Safety during transport is our priority. In case of an accident, we will notify the owner and take necessary measures to ensure the dog's well-being. Woofland is not liable for injuries or damages incurred during transport.

13. Operating Hours

Our operating hours are from 7:30 am to 6:00 pm. Dogs will play from 8:00 am to 5:00 pm. The earliest drop-off time is 7:30 am, and the latest pick-up time is 6:00 pm. Services required before 7:30 am or after 6:00 pm will incur additional costs. Pick-ups by Woofland will occur after 8:00 am, and dogs will be loaded into cars by 5:00 pm.

14. Service Agreement

Seeking and receiving services from Woofland, whether in written or verbal form, constitutes a legally binding agreement. Our terms and conditions, as outlined on our website, apply at all times.

15. Amendments to Terms

We reserve the right to amend these Terms at any time without prior notice.

16. Vet Disclosure and Treatment

We reserve the right to seek full veterinary disclosure/history for any issues arising during your dog's stay. We may seek veterinary attention for your dog if necessary, and you agree to bear all associated costs.

17. Emergency Contact

We rely on your provided information for emergency contacts, your contact details, and preferred vet. We have the owner's contact, emergency contact, and preferred vet information and refer emergencies to the nearest animal referral hospital. We may contact your emergency contact if your dog displays extreme behaviours, and we may require you to pick up your dog immediately.

18. Late Pick-up and Boarding

Dogs must be collected by 6:00 pm. Failure to do so may result in overnight boarding charges or late fees at our discretion.

19. Payment Terms

All fees must be paid before the dog is dropped off at Woofland or picked up by Woofland. Late payments may incur additional fees and third-party collection costs.

20. Updates to Terms

We may update these Terms as needed, with the latest version available on our website.

21. Cancellation Fee and Policy

We have a 50% cancellation fee for bookings cancelled within 7 to 2 days of the check-in date. Free cancellation before that for off-peak season. 30% for peak seasons. Anything cancelled within two days of the check-in date is fully charged.

22. Health and Vaccinations

We ask owners to provide proof of vaccination, and we upload them to our CRM. We are not liable to check if any dogs are fully vaccinated and we just require you to confirm the dog is fully vaccinated.
If your female dog is not spayed, all liability is on you and we are not liable for unwanted pregnancies.

23. Personal Belongings, Food, and Treats

We provide food for dogs if the owner requests; otherwise, it is up to the owner to provide food and beds. We use treats in our facility, and it is up to the owner to mention if they don't want treats given to their dogs. It is the owner's responsibility to inform us of any allergies or health issues or medication needed to be given.

24. Aggressive Behaviour

We conduct a meet and greet and trial session. Any physical aggression is not tolerated. We allow small nips and territorial behaviours but not bites or excessive aggressive barking. Dogs exhibiting aggressive behaviour may be removed from the premises immediately. The owner will be responsible for any costs incurred due to such behaviour.

25. Socialisation and Training

Dogs are expected to be socialised and have basic training. Issues arising from lack of training are the owner's responsibility.

26. Emergency Medical Care

In case of a medical emergency, we will seek immediate veterinary care. Owners are responsible for all associated costs. We might not be able to contact owners immediately as our focus will be on the dog's health and taking them to the vet.

27. Confidentiality and Data Protection

We use third-party platforms for email, website, and CRM services. These platforms have their own privacy policies, and we are not responsible for breaches from third-party providers. We do not share clients' information with others.

28. Photos and Videos

We may take photos or videos of your dog for promotional purposes. If you do not wish this, please inform us in writing. We are the full owner of this media and can use it anywhere we want.

29. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to be valid.

30. Governing Law

These Terms are governed by the laws of New Zealand.

31. Boarding Service Terms

Owners must provide food for their dogs during the boarding stay.
Drop-off time is after 12:00 pm and pick-up time is before 12:00 pm. Any pick-ups after 12:00 pm will be charged an additional day unless otherwise communicated.
Dogs must have their own beds provided by the owner if requested.
It is the owner's responsibility to inform us of any specific feeding instructions or dietary restrictions.
We will provide bedding if not supplied by the owner, but it may not be personalised.
Owners must inform us of any special needs or medications their dog requires during their stay.
Additional charges may apply for any extra services requested during the boarding period

If you have any questions or concerns about these Terms, please contact us at info@woofland.co.nz.